Thank you for shopping with Whiskers & Wag! We are committed to delivering quality products to pet parents around the world. Please review our shipping and handling policy below.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
Shipping Times
Because we work with trusted global suppliers to bring you unique pet products, shipping times may vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–11 business days |
| Canada | 7–14 business days |
| United Kingdom | 7–14 business days |
| Australia & New Zealand | 7–14 business days |
| Rest of World | 10–25 business days |
Please note: These are estimates and not guaranteed delivery dates. Delays can occur due to customs, holidays, or postal service disruptions.
Shipping Costs
We offer FREE shipping on all orders. No minimum purchase required.
Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow 48–72 hours for tracking information to update after you receive it.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes levied by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. Whiskers & Wag has no control over these charges and cannot predict their amount.
Lost, Stolen, or Delayed Packages
Whiskers & Wag is not responsible for packages lost or stolen after they have been marked as "Delivered" by the carrier. If your tracking shows "Delivered" but you did not receive your package, please contact the carrier directly.
If your package is delayed beyond the estimated delivery window, please contact us at shopwithwhiskersandwag@gmail.com and we will do our best to assist you.
Incorrect Addresses
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately—we can only update the address if the order has not yet shipped.
Questions?
If you have any questions about your order or our shipping policy, please reach out to us at shopwithwhiskersandwag@gmail.com. We usually respond within 12–24 hours.